Payment Policy

At Zylah, we strive to provide our customers with a safe, convenient, and reliable shopping experience. That's why we offer a simple, secure, and flexible ordering process so you can focus on finding the perfect products.

We accept a number of trusted and commonly used payment methods.

Payment methods

We currently accept the following payment methods:

Visa
Mastercard
American Express
Apple Pay
Google Pay
Shop Pay

All payments are processed securely using encrypted technology. Availability of specific payment methods may vary by device, location, and eligibility.

Currency

All payments are processed in Canadian Dollar ($CAD)

The total order amount, including any applicable taxes and shipping costs, is always clearly displayed during checkout before finalizing your order.

Payment security

The security of your payments is our priority.

All payments are secured with SSL (Secure Socket Layer) encryption.
Payment details are never stored on our servers.
Payments are processed exclusively through secure and trusted payment providers using Shopify Payments .

Payment terms

The full amount of the order is charged at the time of order placement.

In some cases, your bank or card issuer may temporarily hold or authorize funds before your payment is finally processed. This is standard procedure among financial institutions and may take several business days.

Order verification and fraud protection

To ensure the safety of our customers and prevent fraud, all orders may be subject to verification.

If our system detects unusual activity, we may contact you to confirm your details before processing or shipping your order.

If verification is not possible, we reserve the right to cancel the order and issue a full refund.

Payment problems

If you encounter any problems while making a payment or have any questions regarding your transaction, please contact us.

Email: support@zylahshop.com

Contact form: https://zylahshop.com/pages/contact

Customer service is available:

9:00–17:00 UTC-8

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