Shipping policy

At Zylah, we believe that shopping for women's clothing should be simple and enjoyable. That's why we've created a shipping process that's reliable, transparent, and easy to understand—no hidden surprises, just your order delivered straight to your doorstep.

Shipping costs

We offer free shipping for customers within Canada.

If any shipping charges apply, they will be clearly displayed during the checkout process before payment.

Each order is carefully prepared and securely packaged before shipping.

Delivery time

Order fulfillment

  • Processing time: 1–2 business days .
  • Orders placed after the cut-off time will be processed on the next business day.

Cut-off time for placing orders

  • Orders placed after this cut-off time will be processed the next business day. Our daily cut-off time is 5:00 PM (UTC-8), Monday through Saturday.

Delivery time

  • Shipping time: 3-7 business days .
  • Estimated total delivery time: 4-9 business days .

Please note that the delivery times provided are approximate and may vary depending on location and carrier operations.

Delivery area

We currently ship orders to:

  • Canada

We currently do not ship to:

  • Countries outside Canada

If your country is not listed, please contact us before placing your order.

Carriers

We work with trusted courier companies such as:

  • Canada Post
  • UPS
  • FedEx
  • Purolator
  • DHL

The choice of carrier depends on the delivery location and the most efficient shipping method.

Order tracking

Once your order has shipped, you will receive an email with shipping confirmation and a tracking number.

Using the tracking number, you can monitor the status of your shipment at every stage of delivery.

If you do not receive tracking information after your order has shipped, please contact our customer service department.

Delivery delays

We make every effort to deliver your order within the stated timeframe. However, delays may occasionally occur due to circumstances beyond our control, such as:

  • increased number of orders,
  • unfavorable weather conditions,
  • customs controls,
  • delays on the carrier's side,
  • holidays and public holidays,
  • natural disasters or other unforeseen circumstances.

In the event of a delay, we will make every effort to keep you updated on the status of your shipment.

Incorrect address details

The customer is responsible for providing the correct delivery address when placing the order.

If you have provided an incorrect address, please contact us as soon as possible at support@zylahshop.com.

We will make every effort to update your address before your order ships, but we cannot guarantee that changes will be made once the fulfillment process has begun.

Lost or damaged shipments

If your shipment arrives damaged or is lost in transit, please contact us within 60 days of the estimated delivery date.

Please send:

  • order number,
  • photos of damage (if applicable),
  • description of the problem.

We will work with the carrier to resolve the matter as quickly as possible.

Need help?

If you have any questions about shipping or your order, our customer service team is happy to help.

Email: support@zylahshop.com

Contact form: Click Here

Customer service is available:

Monday - Friday: 9:00 AM - 5:00 PM UTC-8

Saturday-Sunday: 10:00 AM - 4:00 PM UTC-8

Average response time:

12 hours

Company information

Store Name:
Zylah

Website:
zylahshop.com

Company:
Apex Hydra LLC

Company address:
30 N Gould St Ste R, Sheridan, WY, 82801 (Not for returns)

You can contact us via:

Contact form: Click Here

Email: support@zylahshop.com