Privacy policy
Privacy Policy
At Zylah, we value your privacy as an essential part of conducting our business responsibly. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website zylahshop.com, make a purchase, or contact our customer service.
By using our website, you accept the terms and conditions set forth in this Privacy Policy. If you do not agree to its terms, please do not use our website or our services.
1. Who we are
We are Apex Hydra LLC , located at:
30 N Gould St Ste R, Sheridan, WY, 82801
You can contact us via:
Email: support@zylahshop.com
Contact form: Click Here
Customer service is available:
9:00–17:00 UTC-8
Average response time:
12 hours
2. What information do we collect?
When you visit our website, we may automatically collect certain technical information, including:
- IP address
- Browser type
- Device Information
- Time zone
- Data relating to the use of the website
When you place an order, we collect the information necessary to fulfill it, including:
- Name and surname
- Email address
- Phone number
- Billing address
- Delivery address
- Payment Information
- Order details
When you contact us, we use the information you provide to answer your questions and improve the quality of our customer service.
3. How we use your data
We use your personal data to:
- Order processing and fulfillment
- Organization of shipping and delivery
- Payment processing
- Customer service benefits
- Improving our website and services
- Personalize your shopping experience
- Preventing fraud and ensuring website security
- Sending marketing messages via email or text message, if permitted by applicable law
- Fulfillment of legal obligations
4. Sharing Your Data
We only share your personal data with trusted partners who help us run our business, including:
- Payment operators
- Courier and logistics companies
- Website hosting providers
- Marketing platforms
- Analytical service providers
- E-commerce platform providers (such as Shopify)
We never sell, rent or share your personal information with third parties for commercial purposes.
5. Cookies
Our website uses cookies and similar technologies to:
- Remembering your preferences
- Improving the operation of the website
- Website traffic analysis
- Personalize content and advertising, where applicable
You can disable cookies in your browser settings. However, please note that some features of our website may not function properly if you do so.
6. Your privacy rights
Where local data protection laws apply (including GDPR, where applicable), you may have the right to:
- Access to your personal data
- Correction of incorrect data
- Requests to delete your data
- Restricting or objecting to data processing
- Receive a copy of your data in a portable format
- Withdraw consent to marketing activities at any time
To exercise these rights, please contact us at:
7. Children's privacy
Our services are intended for adults. We do not knowingly collect personal data from anyone under the age of 18. If we learn that such data has been provided to us, we will delete it as quickly as possible.
8. International data transfers
Your data may be processed outside Canada by payment operators, logistics partners, cloud service providers or other trusted partners.
Where required by law, we use appropriate safeguards, including standard contractual clauses or equivalent legal mechanisms, to protect your personal data.
9. Data storage period
We only store personal data for as long as necessary to:
- Provision of our products and services
- Fulfillment of legal obligations
- Dispute resolution
- Enforcing our agreements
When data is no longer needed, it is securely deleted or anonymized.
10. Data security
We use appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration or destruction.
Despite our efforts, no method of electronic transmission or storage is completely secure.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with a new “Last Updated” date.
12. Contact
If you have any questions about this Privacy Policy or how we process your personal data, please contact us:
Store Name:
Zylah
Website:
zylahshop.com
Company:
Apex Hydra LLC
Company address:
30 N Gould St Ste R, Sheridan, WY, 82801 (Not for returns)
Email: support@zylahshop.com
Contact form: Click Here
Customer service hours:
Monday - Friday: 9:00 AM - 5:00 PM UTC-8
Saturday-Sunday: 10:00 AM - 4:00 PM UTC-8
Response time: 12 hours