Refund policy

We understand that sometimes the size, color, or simply the look of a product may not meet your expectations. That's completely understandable. That's why we've created a simple and hassle-free returns process.

You have 60 days from the date you receive your order to request a return.

We accept returns of both full-value and defective products . Returned products must be in the same condition in which they were received – unused, unworn, and in their original packaging.

To initiate a return, please contact us at support@zylahshop.com and provide your order number. We will guide you through the next steps.

The cost of return shipping is borne by the customer .

We recommend sending your return with a tracking number to avoid loss in transit.

Need a Replacement?

No problem. If you need a different size or color, please contact us at support@zylahshop.com and we'll help you choose the best option.

Refunds

Once we receive and inspect your returned item, we'll issue a refund to your original payment method within 7 business days . Please note that your bank or payment provider may need additional time to process the refund.

Products that are Damaged, Defective, or Not as Described

If you received an order that was damaged, defective, or not as described, please contact us at support@zylahshop.com.

Please include:

Order number
Photos showing the problem
A brief description of the problem

We will make every effort to resolve the matter as quickly as possible.

Item added to your cart

Refund policy

Need a Replacement?

Refunds

Products that are Damaged, Defective, or Not as Described

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